Royal carpet cleaners are known to be expensive, and some even claim to have broken the law in order to be used, but one UK carpet cleaner says the industry has become ‘increasingly unscrupulous’.
Dr Andy Taylor says he has seen hundreds of carpet cleaning companies offering to repair carpet cleaners in exchange for £5,000, but the average price for a new carpet cleaner is now more than £10,000.
Dr Taylor said: ‘I’ve seen carpet cleaners claiming to have been broken and have not been, they’ve simply not been.’
He said that while some people might see carpet cleaners as a way to make money, ‘it is actually a lot more than that.’
They’ve been selling these cheap, cheap, low-quality products for years, and it is just a huge problem.’
There’s so much demand, there’s not enough people in the industry who can afford to do this job, they need to be able to.’
Dr Taylor, who runs a carpet cleaning company called The Cleaners, said that it’s very hard to distinguish between genuine carpet cleaners and knock-offs.’
A knock-off can be as cheap as £3,000 and a genuine carpet cleaner can cost anywhere between £10 and £20,000,’ he said.
He said it was often difficult to differentiate between the two.’
It’s very easy to make a claim for a carpet cleaner that will cost between £5 and £10k, and you can’t really distinguish between them,’ he added.
Dr Kelly Green, the founder of the online carpet cleaner marketplace My Clean Clean, said the industry was ‘growing rapidly’.
She said that ‘hundreds of millions’ of people were using the services, and the industry had a ‘very lucrative’ business.’
This is a growing industry, with tens of thousands of people working for carpet cleaners, and there is a lot of fraud going on.’
We have seen carpet cleaning services offered to customers who have no connection to carpet cleaning,’ she said.
Dr Green said that the industry needed to ‘grow up’ and address ‘the issues’ of fake carpet cleaners.’
I think the real carpet cleaners have been abused for years and have now gone too far, but I also think the industry needs to grow up,’ she added.’
What we have now is a very dangerous situation.”
It is very difficult to tell who is doing the job and who is not.’
Dr Green, who has been using carpet cleaners since 2005, said she had seen some of the worst cases of carpet cleaner fraud.’
One customer was offered £5k and they were then told it was going to be paid back by the cleaners, so they went to another company for a £1,000 bill,’ she explained.’
The cleaner went to the cleaners saying they would pay it back and they would be reimbursed.’
Dr Kelly also said that carpet cleaners needed to pay more attention to the health of their customers.’
If a customer goes and sees someone using a fake carpet cleaner and it doesn’t seem healthy, that’s when you have to take action,’ she stressed.
Dr Andy said that some of his customers were ‘really upset’ about the situation.’
Some customers are just not feeling well,’ he explained.
‘They’re feeling really upset, and I think it’s not only the cleaners who are feeling that way.’
People are becoming more cautious, and we need to do a lot better to make sure we’re not making people more vulnerable.’
The National Association of Cleaners of Britain (NACB) also expressed concern about the growing number of fake carpets cleaners, with the association saying that the demand for cleaning has ‘expanded significantly’ in recent years.’NACBS is concerned that the increasing number of carpet repair contractors and cleaners offering to sell carpets for repair has been fuelling the rise in fraud and abuse of the industry,’ it said.