A rainbow carpet cleaning is now the standard cleaning service for many people in Nashville, Tennessee, where it is also known as “prestigious carpet cleaning”.
A new service, called RainbowCarpetCleaner, allows people to wash their carpets in the shade of a tree or a garden and has become a regular fixture in the city.
“People come to us, and they’re like, ‘Oh, I forgot to do this, I don’t know how to do it’,” one woman told ABC News.
“So we go and talk to them, we do some research, and we’re like… ‘What are the best methods of cleaning your carpet?’
They’re like: ‘We don’t have any methods.’
So we go home, we wash our carpet, and it’s done.”
RainbowCarmetCleaners was launched by a group of Nashville residents in 2015 and is now in its 10th year.
It started with one person, who was a member of the Nashville Community Action Group, but the number of customers has grown to about 100, according to the company.
The business offers a free consultation to residents about cleaning carpets, and the customers receive a free cleaning kit that includes a brush, a bucket, a brush brush blade and a cleaning mat.
One customer said she used the service because she couldn’t find a good carpet cleaner.
“I’ve been cleaning for like five years and there’s never been any issues.
I just thought it was a waste of money,” she said.
“And I was like, I just want to know how can I get rid the carpet so that I don ‘do’ this?”
RainbowCampetCleanners customers are not required to buy the service.
However, it is free to the first person who comes in contact with the carpet.
RainbowCampsiteCleaner is located in a nearby strip mall, but is a different company altogether.
“We started off as just a group that just thought we could get people to come in and say ‘Oh hey, I want to see what I can do for you’,” said John Gee, who started RainbowCampedetCleanership.
“But now, it’s become this nationwide service, so there’s about 200 to 300 people that have joined us.”
RainbowCampingCleaners is a non-profit organisation that has helped hundreds of people through their carpet cleaning challenges.
Gee has also had to deal with a number of other issues with the company over the years.
The company has had to shut down several times due to legal problems and lawsuits, including one lawsuit brought by a man who said he had been beaten up and spat on by a customer who had hired RainbowCars to clean his carpet.
The man said he was never charged and never found out who the company was.
The lawsuit also alleged the company did not tell customers they could take their time to get a proper cleaning.
“You can’t just do the carpet and walk away.
That’s just not fair,” the man told ABC.
“When you walk in and you go, ‘Wow, this is the carpet that I paid for.
I think I got paid $10 for that’,” the man said.
After the lawsuit was settled, Gee said the company changed the terms of service and started a new customer base.
“It was the right thing to do,” he said.
Gees experience has taught him the importance of customer service.
“The most important thing you can do is try to be honest and be clear,” he told ABC, adding that if customers don’t like the cleaning, they can always return the product.
“If you’re doing it wrong, it might cost you money.
It’s worth it.
I would just say don’t do it.”
Another customer said he is a member.
“A lot of people that are looking for help just don’t want to admit that they’re struggling.
It just doesn’t feel right,” he added.
“They’re like ‘Oh I’m just trying to get the carpet cleaned, it was easy to do and I didn’t have to do anything’.
But I think it was really important to say to them: ‘This is the way I’m going to do things.'”
Gee said RainbowCampingCleaners has become more popular over time.
“Now it’s a national service.
And we’ve had to take down a few of our offices in the past,” he noted.
“There are a lot of lawsuits against us now, so we’re not able to keep up with the pace.”
In 2016, a lawsuit was filed against RainbowCams in the US.
The case claimed RainbowCAMPETeek was a business that used deceptive practices, but was ultimately found to be a legitimate business.
In 2017, the company settled with a former employee who said she was fired because she was not willing to undergo the service and pay for it.